{"id":4628,"date":"2022-02-21T05:46:00","date_gmt":"2022-02-21T05:46:00","guid":{"rendered":"http:\/\/womanpreneur-community.com\/blog\/?p=4628"},"modified":"2022-02-25T06:00:29","modified_gmt":"2022-02-25T06:00:29","slug":"cara-menangani-keluhan-dari-pelanggan-dengan-baik","status":"publish","type":"post","link":"https:\/\/womanpreneur-community.com\/blog\/cara-menangani-keluhan-dari-pelanggan-dengan-baik\/","title":{"rendered":"Cara Menangani Keluhan dari Pelanggan dengan Baik"},"content":{"rendered":"\n<p><strong>Dengarkan Keluhan dari Pelanggan<\/strong>. Setiap pelanggan pada umumnya pasti ingin didengarkan. Saat ada pelanggan yang memberikan keluhan, dengarkan dengan seksama dan jangan memotong pesan yang ingin mereka sampaikan. Dengan begitu, kamu bisa mengetahui akar permasalahan yang mereka hadapi.\u00a0<\/p>\n\n\n\n<p><strong>Pahami masalah Pelanggan<\/strong>. Pahami masalah yang mereka hadapi dan cobalah untuk berempati, baik masalah itu kecil atau besar. Jika kamu berhasil untuk menunjukan empati dengan baik, pelanggan akan cenderung lebih tenang karena merasa dimengerti.<\/p>\n\n\n\n<p><strong>Bergerak Cepat &amp; Berikan Kepastian.<\/strong> Pelanggan yang mengeluh biasanya cenderung marah dan tidak sabar. Oleh karena itu, perlu dipastikan bahwa kamu dan tim bergerak cepat untuk mengatasi keluhan yang diberikan. Berikan juga kepastian mengenai waktu dan tindakanmu selanjutnya agar mereka tahu perlu menunggu lama.<\/p>\n\n\n\n<p><strong>Tawarkan beberapa Solusi<\/strong>. Coba tawarkan beberapa solusi yang kamu miliki, atau kamu juga bisa tanyakan kepada mereka apa yang mereka inginkan.<\/p>\n\n\n\n<p><strong>Evaluasi<\/strong>. Selesai menghadapi keluhan pelanggan, tentunya kamu harus bertindak untuk menghindari keluhan serupa kedepannya. Komunikasikan keluhan tersebut dengan tim mu dan evaluasi kinerja tim atau produk yang kamu tawarkan. 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Entah itu karena pelayanan yang dirasa kurang maksimal atau produk yang tidak sesuai, menangani keluhan pelanggan secara baik adalah kunci untuk mendapatkan kembali kepercayaan mereka.<\/p>\n","protected":false},"author":1,"featured_media":4629,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[13],"tags":[180,185],"class_list":["post-4628","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikel","tag-womanpreneur-community","tag-womenpreneur-community"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/posts\/4628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/comments?post=4628"}],"version-history":[{"count":2,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/posts\/4628\/revisions"}],"predecessor-version":[{"id":4631,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/posts\/4628\/revisions\/4631"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/media\/4629"}],"wp:attachment":[{"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/media?parent=4628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/categories?post=4628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/womanpreneur-community.com\/blog\/wp-json\/wp\/v2\/tags?post=4628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}